:root {
  --brand-red: #e60012;
  --ink: #16181d;
  --muted: #606671;
  --line: #e5e7eb;
  --surface: #ffffff;
  --canvas: #f6f7f9;
  --success: #177245;
  --control-border: #cfd3d9;
  --control-radius: 6px;
  --control-height: 44px;
  --header-control-height: 36px;
  --panel-radius: 8px;
  --focus-ring: #ffe3e6;
  font-family:
    Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  color: var(--ink);
  background: var(--canvas);
}

* {
  box-sizing: border-box;
}

body {
  min-width: 320px;
  min-height: 100vh;
  margin: 0;
  background: var(--canvas);
}

button,
input,
select,
textarea {
  font: inherit;
}

a:focus-visible,
button:focus-visible,
summary:focus-visible {
  outline: 3px solid var(--focus-ring);
  outline-offset: 2px;
}

button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: var(--control-height);
  padding: 0 18px;
  border: 1px solid transparent;
  border-radius: var(--control-radius);
  color: #fff;
  background: var(--brand-red);
  font-weight: 750;
  line-height: 1;
  cursor: pointer;
}

button:hover {
  background: #c9000f;
}

button:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

input:not([type="checkbox"]):not([type="radio"]):not([type="hidden"]),
select,
textarea {
  width: 100%;
  min-height: var(--control-height);
  padding: 11px 13px;
  border: 1px solid var(--control-border);
  border-radius: var(--control-radius);
  color: var(--ink);
  background: var(--surface);
}

input:not([type="checkbox"]):not([type="radio"]):not([type="hidden"]):focus,
select:focus,
textarea:focus {
  border-color: var(--brand-red);
  outline: 3px solid var(--focus-ring);
}

.site-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  min-height: 64px;
  gap: 16px;
  padding: 0 32px;
  border-bottom: 1px solid var(--line);
  background: var(--surface);
}

.brand {
  display: inline-flex;
  gap: 12px;
  align-items: center;
  min-height: var(--header-control-height);
  color: var(--ink);
  font-size: 0.95rem;
  font-weight: 700;
  text-decoration: none;
  line-height: 1.15;
}

.brand-mark {
  width: 5px;
  height: 28px;
  border-radius: 999px;
  background: var(--brand-red);
}

.environment-label {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: 28px;
  padding: 0 9px;
  border: 1px solid #f0b8bd;
  border-radius: 999px;
  color: #9f0010;
  background: #fff5f6;
  font-size: 0.75rem;
  font-weight: 700;
  letter-spacing: 0.08em;
  line-height: 1;
  white-space: nowrap;
}

.primary-nav {
  display: flex;
  gap: 2px;
  align-items: center;
}

.primary-nav a,
.primary-nav button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: var(--header-control-height);
  color: var(--ink);
  border: 0;
  border-radius: var(--control-radius);
  padding: 0 10px;
  background: none;
  font-size: 0.86rem;
  font-weight: 700;
  text-decoration: none;
  cursor: pointer;
  line-height: 1;
}

.primary-nav a:hover,
.primary-nav a:focus-visible {
  background: var(--canvas);
}

.nav-form {
  display: flex;
  align-items: center;
  margin: 0;
}

.header-actions {
  display: flex;
  gap: 4px;
  align-items: center;
  margin-left: auto;
}

.account-summary {
  display: inline-flex;
  gap: 5px;
  align-items: center;
  min-height: var(--header-control-height);
  margin-left: 6px;
  padding: 0 12px 0 16px;
  border-left: 1px solid var(--line);
  color: var(--muted);
  font-size: 0.8rem;
  line-height: 1.2;
  white-space: nowrap;
}

.account-name {
  color: var(--ink);
  font-weight: 700;
}

.account-role {
  font-weight: 700;
}

.logout-button {
  min-height: var(--header-control-height);
  padding: 0 10px;
  border: 1px solid transparent;
  border-radius: var(--control-radius);
  color: var(--muted) !important;
  background: transparent !important;
  font-size: 0.82rem;
  font-weight: 600 !important;
  line-height: 1;
}

.logout-button:hover,
.logout-button:focus-visible {
  color: var(--ink) !important;
  background: var(--canvas) !important;
}

.page-shell {
  width: min(1080px, calc(100% - 40px));
  margin: 0 auto;
  padding: 72px 0;
}

@media (min-width: 769px) {
  .page-shell--compact-worklist {
    padding-top: 56px;
    padding-bottom: 56px;
  }
}

.page-back-nav {
  margin: 0 0 24px;
}

.page-back-nav a {
  display: inline-flex;
  align-items: center;
  min-height: var(--control-height);
  color: var(--brand-red);
  font-weight: 700;
  text-decoration-thickness: 1px;
  text-underline-offset: 4px;
}

.page-heading {
  max-width: 760px;
}

.eyebrow,
.status-kicker {
  margin: 0 0 12px;
  color: var(--brand-red);
  font-size: 0.75rem;
  font-weight: 800;
  letter-spacing: 0.12em;
  text-transform: uppercase;
}

h1 {
  margin: 0;
  font-size: clamp(2.2rem, 6vw, 4.6rem);
  line-height: 1.02;
  letter-spacing: -0.045em;
}

.page-summary {
  max-width: 680px;
  margin: 24px 0 0;
  color: var(--muted);
  font-size: 1.08rem;
  line-height: 1.7;
}

.status-panel {
  display: flex;
  gap: 28px;
  align-items: flex-end;
  justify-content: space-between;
  margin-top: 64px;
  padding: 28px;
  border: 1px solid var(--line);
  border-left: 4px solid var(--success);
  background: var(--surface);
  border-radius: var(--panel-radius);
}

.status-panel h2 {
  margin: 0;
  font-size: 1.35rem;
}

.status-panel p:not(.status-kicker) {
  margin: 8px 0 0;
  color: var(--muted);
  line-height: 1.5;
}

.status-link {
  flex: none;
  color: var(--brand-red);
  font-weight: 700;
  text-underline-offset: 4px;
}

.form-card {
  max-width: 680px;
  margin: 0 auto;
  padding: 36px;
  border: 1px solid var(--line);
  border-top: 4px solid var(--brand-red);
  background: var(--surface);
  border-radius: var(--panel-radius);
}

.form-card.wide {
  max-width: 840px;
}

.report-submit-summary {
  margin-top: 14px;
  font-size: 1rem;
  line-height: 1.5;
}

.report-submit-form {
  margin-top: 20px;
}

.report-submission-guidance {
  padding: 0.8rem 0.9rem;
  border: 1px solid var(--line);
  border-radius: var(--control-radius);
  background: var(--canvas);
}

.report-submission-guidance > summary {
  cursor: pointer;
  font-weight: 750;
}

.report-submission-guidance-copy {
  display: grid;
  gap: 0.75rem;
  padding-top: 0.8rem;
}

.report-submission-guidance-copy .form-note {
  margin: 0;
}

.form-title {
  font-size: clamp(1.9rem, 5vw, 3rem);
}

.stack-form {
  display: grid;
  gap: 14px;
  margin-top: 30px;
}

.stack-form label {
  margin-top: 6px;
  font-size: 0.88rem;
  font-weight: 750;
}

.stack-form input,
.stack-form textarea,
.stack-form select {
  width: 100%;
  padding: 13px 14px;
  border: 1px solid var(--control-border);
  border-radius: var(--control-radius);
  color: var(--ink);
  background: var(--surface);
}

.stack-form textarea {
  resize: vertical;
  line-height: 1.55;
}

.stack-form input:focus,
.stack-form textarea:focus,
.stack-form select:focus {
  border-color: var(--brand-red);
  outline: 3px solid var(--focus-ring);
}

.stack-form button,
.button-link {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-height: var(--control-height);
  margin-top: 8px;
  padding: 0 20px;
  border: 0;
  border-radius: var(--control-radius);
  color: #fff;
  background: var(--brand-red);
  font: inherit;
  font-weight: 750;
  text-decoration: none;
  cursor: pointer;
}

.button-link {
  margin-top: 28px;
}

.text-link {
  display: inline-block;
  margin-top: 24px;
  color: var(--brand-red);
}

.form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 18px;
}

.form-message,
.form-note {
  color: var(--muted);
  line-height: 1.5;
}

.workspace-heading,
.section-heading,
.notice-panel {
  display: flex;
  gap: 24px;
  align-items: flex-start;
  justify-content: space-between;
}

.workspace-title {
  font-size: clamp(2rem, 5vw, 3.4rem);
}

.workspace-heading-copy {
  max-width: 760px;
}

.status-badge,
.card-type,
.product-pill,
.confirmation-label {
  display: inline-block;
  padding: 6px 10px;
  border-radius: 999px;
  color: #7d0712;
  background: #fff0f1;
  font-size: 0.76rem;
  font-weight: 800;
}

.source-panel,
.clarification-panel,
.notice-panel,
.intelligence-card {
  margin-top: 28px;
  padding: 24px;
  border: 1px solid var(--line);
  background: var(--surface);
  border-radius: var(--panel-radius);
}

.source-panel summary,
.edit-panel summary {
  font-weight: 750;
  cursor: pointer;
}

.source-panel pre {
  overflow-wrap: anywhere;
  white-space: pre-wrap;
  font: inherit;
  line-height: 1.65;
}

.source-meta {
  margin: 18px 0 12px;
  color: var(--muted);
  font-size: 0.82rem;
}

.notice-panel,
.clarification-panel {
  border-left: 4px solid var(--brand-red);
}

.error-panel {
  border-left-color: #a40010;
}

.button-spinner {
  display: none;
  width: 0.9rem;
  height: 0.9rem;
  margin-left: 0.55rem;
  border: 2px solid currentColor;
  border-right-color: transparent;
  border-radius: 50%;
  vertical-align: -0.15rem;
  animation: button-spin 0.8s linear infinite;
}

[aria-busy="true"] .button-spinner { display: inline-block; }
.processing-note { margin-top: 0; }

@keyframes button-spin { to { transform: rotate(360deg); } }

.clarification-context {
  display: grid;
  gap: 4px;
  padding: 12px;
  border-left: 3px solid var(--brand-red);
  background: #fafafa;
}

.clarification-context span { color: var(--muted); }
.clarification-context blockquote { margin: 6px 0 0; }
.clarification-actions { display: flex; flex-wrap: wrap; gap: 8px; }
.selection-controls { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }

.selection-controls-bottom {
  justify-content: flex-end;
  margin-top: 22px;
  padding-top: 18px;
  border-top: 1px solid var(--line);
}

.active-filter-bar {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
  margin-top: 18px;
}

.active-filter-label {
  color: var(--muted);
  font-size: 0.78rem;
  font-weight: 700;
  text-transform: uppercase;
}

.active-filter-chip {
  display: inline-flex;
  gap: 7px;
  align-items: center;
  min-height: 32px;
  padding: 4px 10px;
  border: 1px solid var(--line);
  border-radius: 999px;
  background: #fff;
  font-size: 0.82rem;
}

.active-filter-chip a,
.clear-filters-link,
.filter-clear-action {
  color: var(--brand-red);
  font-weight: 700;
}

.active-filter-chip a {
  font-size: 1rem;
  line-height: 1;
  text-decoration: none;
}

.clear-filters-link,
.filter-clear-action {
  font-size: 0.82rem;
  white-space: nowrap;
}

.notice-panel h2,
.clarification-panel h2,
.section-heading h2,
.intelligence-card h3 {
  margin: 0;
}

.notice-panel p,
.clarification-panel > p:not(.status-kicker),
.intelligence-card > p {
  color: var(--muted);
  line-height: 1.6;
}

.cards-section {
  margin-top: 46px;
}

.card-list {
  display: grid;
  gap: 18px;
  margin-top: 22px;
}

.intelligence-card {
  margin-top: 0;
  border-top: 3px solid var(--brand-red);
}

.card-topline {
  display: flex;
  justify-content: space-between;
  gap: 16px;
}

.product-pill,
.confirmation-label {
  color: #3e4652;
  background: #eef0f3;
}

.select-card {
  font-size: 0.86rem;
  font-weight: 700;
}

.intelligence-card h3 {
  margin-top: 20px;
  font-size: 1.35rem;
}

.fact-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 16px;
  margin: 20px 0 0;
}

.fact-grid div {
  padding-top: 12px;
  border-top: 1px solid var(--line);
}

.fact-grid dt {
  color: var(--muted);
  font-size: 0.75rem;
  font-weight: 750;
  text-transform: uppercase;
}

.fact-grid dd {
  margin: 5px 0 0;
}

.edit-panel {
  margin-top: 22px;
  padding-top: 18px;
  border-top: 1px solid var(--line);
}

.compact-form {
  margin-top: 20px;
}

.support-needed-editor {
  display: grid;
  gap: 12px;
  margin-top: 22px;
  padding: 18px;
  border: 1px solid var(--line);
  border-left: 4px solid var(--brand-red);
  border-radius: var(--control-radius);
  background: #fafafa;
}

.support-needed-toggle {
  display: flex;
  gap: 10px;
  align-items: center;
  font-weight: 800;
}

.support-needed-toggle input {
  width: auto;
  margin: 0;
}

.support-needed-fields {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
}

.support-needed-fields[hidden] {
  display: none;
}

.support-needed-fields label {
  display: grid;
  gap: 6px;
  font-size: 0.88rem;
  font-weight: 750;
}

.support-needed-fields label:first-child,
.support-needed-fields label:nth-child(4),
.support-needed-fields label:nth-child(5) {
  grid-column: 1 / -1;
}

.support-needed-fields input,
.support-needed-fields textarea,
.login-language-form select {
  width: 100%;
  padding: 11px 12px;
  border: 1px solid var(--control-border);
  border-radius: var(--control-radius);
  color: var(--ink);
  background: var(--surface);
  font: inherit;
}

.login-security-notice {
  margin-top: 24px;
  padding: 18px;
  border: 1px solid var(--line);
  border-left: 4px solid var(--brand-red);
  border-radius: var(--control-radius);
  background: #fff8f8;
}

.login-security-heading {
  display: flex;
  gap: 14px;
  align-items: center;
  justify-content: space-between;
}

.login-security-notice p {
  margin: 10px 0 0;
  color: var(--muted);
  line-height: 1.55;
}

.login-language-form {
  display: flex;
  flex: 0 0 auto;
  gap: 6px;
}

.login-language-form select {
  min-width: 120px;
}

.login-language-form button,
.support-needed-editor > button {
  min-height: 40px;
  padding: 0 12px;
  border: 1px solid var(--control-border);
  border-radius: var(--control-radius);
  font: inherit;
  font-weight: 700;
  cursor: pointer;
}

.primary-button,
.danger-button {
  min-height: var(--control-height);
  padding: 0 16px;
  border: 0;
  border-radius: var(--control-radius);
  color: #fff;
  background: var(--brand-red);
  font: inherit;
  font-weight: 750;
  cursor: pointer;
}

.dashboard-heading,
.customer-title-row,
.support-card {
  display: flex;
  gap: 24px;
  align-items: flex-start;
  justify-content: space-between;
}

.dashboard-submit {
  flex: none;
  margin-top: 0;
}

.dashboard-tabs {
  display: flex;
  gap: 4px;
  overflow-x: auto;
  margin-top: 42px;
  padding-bottom: 1px;
  border-bottom: 1px solid var(--line);
}

.dashboard-tabs a {
  flex: none;
  padding: 13px 16px;
  color: var(--muted);
  font-size: 0.88rem;
  font-weight: 750;
  text-decoration: none;
}

.dashboard-tabs a[aria-current="page"] {
  border-bottom: 3px solid var(--brand-red);
  color: var(--ink);
}

.filter-bar {
  display: grid;
  grid-template-columns: repeat(6, minmax(110px, 1fr));
  gap: 12px;
  align-items: end;
  margin-top: 24px;
  padding: 18px;
  border: 1px solid var(--line);
  background: var(--surface);
  border-radius: var(--panel-radius);
}

.filter-bar label {
  display: grid;
  gap: 6px;
  color: var(--muted);
  font-size: 0.74rem;
  font-weight: 750;
}

.filter-bar input,
.filter-bar select {
  min-width: 0;
  padding: 10px;
  border: 1px solid var(--control-border);
  border-radius: var(--control-radius);
  background: #fff;
  font: inherit;
}

.filter-bar button {
  min-height: var(--control-height);
  border: 0;
  border-radius: var(--control-radius);
  color: #fff;
  background: var(--ink);
  font-weight: 750;
  cursor: pointer;
}

.filter-bar button:hover,
.filter-bar button:focus-visible {
  background: #2d3138;
}

.dashboard-list,
.customer-grid,
.support-list,
.records-list {
  margin-top: 28px;
}

.digest-grid {
  display: grid;
  gap: 24px;
  margin-top: 28px;
}

.digest-panel {
  padding: 24px;
  border: 1px solid var(--line);
  border-top: 4px solid var(--brand-red);
  background: var(--surface);
  border-radius: var(--panel-radius);
}

.digest-heading {
  display: flex;
  justify-content: space-between;
  gap: 20px;
  align-items: flex-start;
}

.digest-heading h2,
.digest-group h3 {
  margin: 0;
}

.digest-heading > span {
  color: var(--muted);
  font-size: 0.84rem;
}

.digest-group {
  margin-top: 24px;
}

.digest-group > h3 {
  margin-bottom: 12px;
  font-size: 0.9rem;
  text-transform: uppercase;
  letter-spacing: 0.06em;
}

.dashboard-card time {
  color: var(--muted);
  font-size: 0.8rem;
}

.compact-facts {
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.source-drilldown {
  margin-top: 18px;
  padding-top: 16px;
  border-top: 1px solid var(--line);
}

.source-drilldown summary {
  color: var(--brand-red);
  font-size: 0.86rem;
  font-weight: 750;
  cursor: pointer;
}

.source-drilldown pre {
  max-height: 240px;
  overflow: auto;
  padding: 14px;
  background: var(--canvas);
  white-space: pre-wrap;
  font: inherit;
  font-size: 0.86rem;
  line-height: 1.55;
}

.lifecycle-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
  gap: 1rem;
  margin-top: 1rem;
}

.action-panel {
  display: grid;
  gap: 0.8rem;
  padding: 1.25rem;
  background: #fff;
  border: 1px solid #d9dde5;
  border-radius: var(--panel-radius);
}

.action-panel label,
.review-form label {
  display: grid;
  gap: 0.35rem;
  font-weight: 700;
}

.action-panel input,
.action-panel textarea,
.action-panel select,
.review-form input {
  width: 100%;
  font-weight: 400;
}

.action-panel textarea {
  min-height: 9rem;
}

.warning-panel {
  border-top: 4px solid #e60012;
}

.checkbox-line {
  grid-template-columns: auto 1fr !important;
  align-items: start;
  font-weight: 500 !important;
}

.checkbox-line input {
  width: auto;
  margin-top: 0.2rem;
}

.card-manage-link {
  display: inline-block;
  margin-top: 0.9rem;
  font-weight: 700;
}

.review-form {
  display: flex;
  align-items: end;
  gap: 0.7rem;
  flex-wrap: wrap;
}

.secondary-button {
  color: #111318;
  background: #eef0f4;
}

.secondary-button:hover,
.secondary-button:focus-visible {
  color: var(--ink);
  background: #e1e4e9;
}

.stack-form button:hover,
.stack-form button:focus-visible,
.primary-button:hover,
.primary-button:focus-visible,
.button-link:hover,
.button-link:focus-visible,
.review-form button:not(.secondary-button):hover,
.review-form button:not(.secondary-button):focus-visible {
  color: #fff;
  background: #c9000f;
}

.status-warning {
  color: #a0000c;
  font-weight: 700;
}

.muted {
  color: var(--muted);
}

.source-drilldown a {
  color: var(--brand-red);
}

.customer-grid {
  display: grid;
  gap: 24px;
}

.customer-detail-grid {
  display: grid;
  gap: 1.25rem;
  grid-template-columns: repeat(2, minmax(0, 1fr));
}

.customer-detail-panel {
  background: var(--surface, #fff);
  border: 1px solid var(--border, #dfe3e8);
  border-radius: var(--panel-radius);
  padding: 1.25rem;
}

.customer-detail-panel h2 {
  margin-top: 0;
}

@media (max-width: 900px) {
  .customer-detail-grid {
    grid-template-columns: 1fr;
  }
}

.customer-360-card,
.support-card,
.person-record,
.timeline-panel {
  padding: 26px;
  border: 1px solid var(--line);
  border-top: 3px solid var(--brand-red);
  background: var(--surface);
  border-radius: var(--panel-radius);
}

.customer-title-row h2,
.support-card h2,
.person-record h2 {
  margin: 0;
}

.customer-title-row span {
  color: var(--muted);
  font-size: 0.84rem;
}

.unmatched-label {
  display: inline-block;
  margin-top: 7px;
  padding: 4px 8px;
  border-radius: 999px;
  color: #745400 !important;
  background: #fff5cc;
  font-weight: 750;
}

.customer-360-card > section {
  margin-top: 28px;
}

.customer-360-card section > h3 {
  margin: 0 0 12px;
  font-size: 0.82rem;
  letter-spacing: 0.06em;
  text-transform: uppercase;
}

.contact-list {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.contact-groups {
  display: grid;
  gap: 14px;
}

.contact-group h4 {
  margin: 0 0 8px;
  color: var(--muted);
  font-size: 0.78rem;
}

.contact-chip {
  display: grid;
  gap: 3px;
  min-width: 160px;
  padding: 12px;
  border: 1px solid var(--line);
}

.contact-chip > span {
  color: var(--muted);
  font-size: 0.78rem;
}

.sentiment-friendly { color: #177245 !important; }
.sentiment-neutral { color: #8a6510 !important; }
.sentiment-hostile { color: #a40010 !important; }

.fact-list {
  display: grid;
  gap: 10px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.fact-list li {
  display: grid;
  grid-template-columns: 100px 180px 1fr;
  gap: 12px;
  padding: 12px 0;
  border-bottom: 1px solid var(--line);
}

.fact-list time,
.fact-list span,
.empty-state {
  color: var(--muted);
}

.nested-cards {
  display: grid;
  gap: 12px;
}

.nested-cards .intelligence-card {
  padding: 18px;
  border-top-width: 1px;
}

.timeline-panel {
  margin-top: 28px;
}

.timeline-scroll {
  overflow-x: auto;
  margin-top: 18px;
  border: 1px solid var(--line);
  border-radius: var(--control-radius);
}

.timeline-row {
  display: flex;
  width: max-content;
  min-height: 38px;
  border-bottom: 1px solid var(--line);
}

.timeline-header {
  position: sticky;
  top: 0;
  z-index: 2;
  background: var(--canvas);
}

.timeline-label {
  position: sticky;
  left: 0;
  z-index: 1;
  width: 180px;
  padding: 10px;
  border-right: 1px solid var(--line);
  background: var(--surface);
  font-size: 0.8rem;
  font-weight: 750;
}

.timeline-day {
  position: relative;
  flex: 0 0 34px;
  min-height: 38px;
  padding: 5px;
  border-right: 1px solid #f0f1f3;
  font-size: 0.65rem;
}

.timeline-header .timeline-day {
  writing-mode: vertical-rl;
}

.timeline-point summary {
  width: 13px;
  height: 13px;
  margin: 7px auto;
  border: 2px solid #fff;
  border-radius: 50%;
  outline: 2px solid var(--brand-red);
  background: var(--brand-red);
  cursor: pointer;
  list-style: none;
}

.timeline-point summary::-webkit-details-marker {
  display: none;
}

.timeline-detail {
  position: absolute;
  z-index: 5;
  width: 260px;
  padding: 14px;
  border: 1px solid var(--line);
  box-shadow: 0 10px 28px rgb(0 0 0 / 12%);
  background: #fff;
  font-size: 0.8rem;
}

.timeline-detail p {
  line-height: 1.45;
}

.timeline-detail a {
  color: var(--brand-red);
}

.support-list,
.records-list {
  display: grid;
  gap: 18px;
}

.support-card p {
  max-width: 680px;
  color: var(--muted);
  line-height: 1.55;
}

.support-form {
  flex: 0 0 300px;
  margin-top: 0;
}

.visually-hidden {
  position: absolute;
  width: 1px;
  height: 1px;
  overflow: hidden;
  clip: rect(0 0 0 0);
  white-space: nowrap;
}

.delete-form {
  margin-top: 14px;
}

.card-confirm-action {
  display: flex;
  justify-content: flex-end;
  margin-top: 22px;
  padding-top: 18px;
  border-top: 1px solid var(--line);
}

.danger-button {
  border: 1px solid #d5a3a8;
  color: #8a0915;
  background: #fff;
}

.danger-button:hover,
.danger-button:focus-visible {
  border-color: #bd737b;
  color: #730712;
  background: #fff4f5;
}

.inline-form {
  display: flex;
  gap: 12px;
  align-items: center;
  margin-top: 22px;
  color: var(--muted);
  font-size: 0.82rem;
}

.inline-form .secondary-button {
  flex: none;
  min-height: var(--control-height);
  padding: 0 14px;
  border: 1px solid var(--control-border);
  border-radius: var(--control-radius);
  color: var(--ink);
  background: var(--surface);
  font: inherit;
  font-weight: 700;
  cursor: pointer;
}

.form-message.error {
  color: #a40010;
  border-left-color: #a40010;
  background: #fff4f5;
}

.form-message {
  margin: 20px 0 0;
  padding: 12px 14px;
  border-left: 3px solid var(--success);
  border-radius: 0 var(--control-radius) var(--control-radius) 0;
  background: #f1f8f4;
}

.form-note {
  margin: 6px 0 0;
  font-size: 0.84rem;
}

.empty-state {
  margin: 0;
  padding: 18px 20px;
  border: 1px dashed var(--control-border);
  border-radius: var(--panel-radius);
  background: var(--surface);
  line-height: 1.5;
}

.empty-state-panel {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 16px;
  align-items: center;
  margin: 0;
  padding: 14px 16px;
  border: 1px dashed var(--control-border);
  border-radius: var(--panel-radius);
  background: var(--surface);
}

.empty-state-panel-copy {
  display: grid;
  gap: 3px;
  min-width: 0;
}

.empty-state-panel h2,
.empty-state-panel p {
  margin: 0;
}

.empty-state-panel h2 {
  font-size: 1rem;
  line-height: 1.3;
}

.empty-state-panel p {
  color: var(--muted);
  font-size: 0.84rem;
  line-height: 1.45;
}

.empty-state-action {
  white-space: nowrap;
}

.empty-state-panel--notice {
  margin-top: 28px;
  border-style: solid;
  border-left: 4px solid var(--brand-red);
}

.contact-list .empty-state,
.fact-list .empty-state {
  width: 100%;
}

@media (max-width: 768px) {
  .site-header {
    flex-wrap: wrap;
    gap: 10px 16px;
    padding-top: 10px;
    padding-bottom: 10px;
  }

  .header-actions {
    order: 3;
    width: 100%;
    margin: 0;
    padding-top: 8px;
    border-top: 1px solid var(--line);
  }

  .account-summary {
    margin-left: auto;
  }
}

@media (max-width: 640px) {
  .site-header {
    min-height: 58px;
    padding: 0 20px;
  }

  .brand {
    font-size: 0.82rem;
  }

  .header-actions {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto auto;
    gap: 8px 10px;
  }

  .primary-nav {
    grid-column: 1;
    grid-row: 1;
    gap: 2px;
  }

  .dashboard-tabs {
    flex-wrap: wrap;
    gap: 2px 8px;
    overflow-x: visible;
  }

  .dashboard-tabs a {
    padding: 10px 8px;
  }

  .dashboard-primary-tabs {
    flex-wrap: nowrap;
    gap: 4px;
    max-width: 100%;
    min-width: 0;
    overflow-x: auto;
    overscroll-behavior-inline: contain;
    scroll-padding-inline: 12px;
    scrollbar-width: thin;
  }

  .dashboard-primary-tabs a {
    display: inline-flex;
    flex: 0 0 auto;
    align-items: center;
    min-height: var(--control-height);
    padding: 10px 12px;
    white-space: nowrap;
  }

  .dashboard-primary-tabs a[aria-current="page"] {
    border-bottom-width: 3px;
    font-weight: 850;
  }

  .dashboard-primary-tabs a:focus-visible {
    outline-offset: -3px;
  }

  .language-switch {
    grid-column: 2;
    grid-row: 1;
  }

  .logout-form {
    grid-column: 3;
    grid-row: 1;
  }

  .language-switch button,
  .logout-button {
    min-height: 40px;
  }

  .account-summary {
    grid-column: 1 / -1;
    grid-row: 2;
    width: 100%;
    min-height: 32px;
    margin: 0;
    padding-top: 9px;
    padding-right: 0;
    padding-left: 0;
    border-top: 1px solid var(--line);
    border-left: 0;
  }

  .page-shell {
    width: min(100% - 32px, 1080px);
    padding: 48px 0;
  }

  .status-panel {
    align-items: flex-start;
    flex-direction: column;
    margin-top: 44px;
  }

  .form-card {
    padding: 26px 20px;
  }

  .report-submit-summary {
    margin-top: 10px;
    font-size: 0.94rem;
    line-height: 1.45;
  }

  .report-submit-form {
    gap: 12px;
    margin-top: 16px;
  }

  .empty-state-panel {
    grid-template-columns: 1fr;
    gap: 10px;
    padding: 12px 14px;
  }

  .empty-state-action {
    justify-self: start;
  }

  .form-grid {
    grid-template-columns: 1fr;
  }

  .support-needed-fields {
    grid-template-columns: 1fr;
  }

  .support-needed-fields label:first-child,
  .support-needed-fields label:nth-child(4),
  .support-needed-fields label:nth-child(5) {
    grid-column: auto;
  }

  .login-security-heading {
    align-items: flex-start;
    flex-direction: column;
  }

  .login-language-form {
    width: 100%;
  }

  .login-language-form select {
    min-width: 0;
  }

  .inline-form {
    align-items: flex-start;
    flex-direction: column;
  }

  .workspace-heading,
  .section-heading,
  .notice-panel,
  .dashboard-heading,
  .customer-title-row,
  .support-card,
  .digest-heading {
    flex-direction: column;
  }

  .fact-grid {
    grid-template-columns: 1fr;
  }

  .filter-bar {
    grid-template-columns: 1fr 1fr;
  }

  .compact-facts,
  .fact-list {
    grid-template-columns: 1fr;
  }

  .fact-list li {
    grid-template-columns: 1fr;
  }

  .support-form {
    width: 100%;
  }

  .card-confirm-action .primary-button {
    width: 100%;
  }

  .selection-controls {
    width: 100%;
  }

  .selection-controls .primary-button {
    flex: 1 1 100%;
  }

  .active-filter-bar {
    align-items: flex-start;
  }

  .active-filter-label {
    flex-basis: 100%;
  }
}

.language-switch {
  display: inline-flex;
  align-items: center;
  gap: 0.3rem;
}

.language-switch button {
  border: 0;
  background: transparent;
  color: #5f6670;
  padding: 0.2rem;
}

.language-switch button[aria-current="true"] {
  color: #d52b1e;
  font-weight: 700;
}

.translation-disclaimer {
  color: #626a73;
  font-size: 0.78rem;
}

.digest-summary-list {
  display: grid;
  gap: 0.65rem;
}

.digest-summary-row {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
  padding: 0.9rem 1rem;
  border: 1px solid #e2e5e9;
  border-left: 3px solid #d52b1e;
  border-radius: 0.35rem;
  color: inherit;
  text-decoration: none;
}

.digest-summary-row:hover,
.digest-summary-row:focus-visible {
  background: #fff7f6;
  border-color: #d52b1e;
}

.digest-summary-row span,
.digest-summary-row small {
  display: grid;
  gap: 0.25rem;
}

.digest-summary-row em {
  color: #9b261e;
  font-size: 0.78rem;
  font-style: normal;
}

@media (max-width: 420px) {
  .site-header {
    padding-right: 16px;
    padding-left: 16px;
  }

  .brand {
    max-width: calc(100% - 48px);
    font-size: 0.78rem;
  }

  .primary-nav a,
  .logout-button {
    padding-right: 8px;
    padding-left: 8px;
    font-size: 0.78rem;
  }

  .page-shell {
    width: min(100% - 24px, 1080px);
    padding: 36px 0;
  }

  .form-card,
  .source-panel,
  .clarification-panel,
  .notice-panel,
  .intelligence-card,
  .customer-360-card,
  .support-card,
  .person-record,
  .timeline-panel,
  .digest-panel {
    padding: 20px 16px;
  }

  .filter-bar {
    grid-template-columns: 1fr;
  }
}
.customer-fact-detail {
  border-bottom: 1px solid var(--border-color, #dde1e6);
  padding: 0.85rem 0;
}

.customer-fact-detail summary {
  cursor: pointer;
  display: grid;
  gap: 0.35rem;
  list-style-position: outside;
}

.customer-fact-detail summary time,
.customer-fact-detail summary span {
  color: var(--muted-color, #5b6472);
  font-size: 0.9rem;
}

.market-insight-sections {
  margin: 1rem 0;
  padding: 1rem;
  border-left: 4px solid #d52b1e;
  background: #fff;
}

.market-insight-sections h4,
.market-insight-sections h2 {
  margin: 0.75rem 0 0.25rem;
}

.analysis-label,
.source-assessment {
  display: inline-block;
  padding: 0.18rem 0.5rem;
  border-radius: 999px;
  background: #eef1f4;
  color: #343a40;
  font-size: 0.78rem;
  font-weight: 700;
}

.source-assessment-unverified {
  border: 1px solid #b42318;
  background: #fff1f0;
  color: #8f1d14;
}
/* Official performance uses compact, factual cards and tables; no ranking colors. */
.metric-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 1rem;
  margin: 1rem 0;
}

.metric-card,
.customer-detail-panel {
  background: #fff;
  border: 1px solid #dfe3e8;
  border-radius: 12px;
  padding: 1.1rem;
}

.filter-panel,
.split-panel {
  display: flex;
  flex-wrap: wrap;
  gap: 0.75rem;
  margin: 1rem 0;
}

.split-panel > * {
  flex: 1 1 320px;
}

.button-secondary {
  border: 1px solid #c7ccd1;
  border-radius: 8px;
  color: #202124;
  padding: 0.65rem 0.9rem;
  text-decoration: none;
}

.button-secondary[aria-current="page"] {
  border-color: #e60012;
  color: #b0000d;
}

.stage-filter-panel {
  align-items: end;
}

.stage-filter-panel label {
  display: grid;
  gap: 0.4rem;
}

.stage-filter-panel select {
  min-width: 260px;
}

.stage-distribution {
  margin: 1rem 0;
}

.stage-distribution progress {
  accent-color: #e60012;
  min-width: 180px;
  width: 100%;
}

.table-wrap {
  overflow-x: auto;
}

.table-wrap table {
  border-collapse: collapse;
  width: 100%;
}

.table-wrap th,
.table-wrap td {
  border-bottom: 1px solid #eceff1;
  padding: 0.7rem;
  text-align: left;
  white-space: nowrap;
}

.test-data-banner {
  background: #fff3cd;
  border: 1px solid #e4bd52;
  border-radius: 10px;
  color: #573f00;
  margin: 1rem 0;
  padding: 0.9rem 1rem;
}

.opportunity-filter-panel,
.contract-filter-panel {
  align-items: end;
  background: #fff;
  border: 1px solid #dfe3e8;
  border-radius: 12px;
  display: grid;
  gap: 0.8rem;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  margin: 1rem 0;
  padding: 1rem;
}

.opportunity-filter-panel label,
.contract-filter-panel label,
.opportunity-stage-filter {
  display: grid;
  gap: 0.35rem;
  margin: 0;
}

.opportunity-filter-panel input,
.opportunity-filter-panel select,
.contract-filter-panel input,
.contract-filter-panel select {
  box-sizing: border-box;
  min-width: 0;
  width: 100%;
}

.opportunity-stage-filter {
  border: 0;
  grid-row: span 2;
  padding: 0;
}

.opportunity-stage-filter select {
  min-height: 12rem;
}

.opportunity-search,
.contract-search {
  grid-column: span 2;
}

.filter-actions {
  align-items: center;
  display: flex;
  flex-wrap: wrap;
  gap: 0.65rem;
}

.opportunity-list,
.contract-list {
  display: grid;
  gap: 1rem;
  margin: 1rem 0;
}

.opportunity-card,
.contract-card {
  background: #fff;
  border: 1px solid #dfe3e8;
  border-left: 4px solid #e60012;
  border-radius: 12px;
  padding: 1rem;
}

.opportunity-card h2,
.contract-card h2 {
  margin: 0.35rem 0;
}

.opportunity-detail-grid,
.contract-detail-grid {
  margin-top: 1rem;
}

.contract-breakdown-grid {
  display: grid;
  gap: 1rem;
  grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
  margin: 1rem 0;
}

.customer-directory-filter {
  align-items: end;
  background: #fff;
  border: 1px solid #dfe3e8;
  border-radius: 12px;
  display: grid;
  gap: 0.8rem;
  grid-template-columns: minmax(240px, 2fr) minmax(180px, 1fr) auto;
  margin: 1rem 0;
  padding: 1rem;
}

.customer-directory-filter label {
  display: grid;
  gap: 0.35rem;
}

.strategic-customer-directory,
.customer-fact-list,
.official-link-list,
.entity-list {
  display: grid;
  gap: 1rem;
}

.strategic-customer-directory-card,
.customer-fact,
.entity-list article,
.contact-role-grid article {
  background: #fff;
  border: 1px solid #dfe3e8;
  border-radius: 12px;
  padding: 1rem;
}

.strategic-customer-directory-card {
  border-left: 4px solid #e60012;
}

.strategic-customer-directory-card h2,
.customer-fact p:last-child {
  margin-bottom: 0;
}

.customer-section-nav {
  background: #fff;
  border: 1px solid #dfe3e8;
  border-radius: 10px;
  display: flex;
  flex-wrap: wrap;
  gap: 0.25rem;
  margin: 1rem 0;
  padding: 0.5rem;
  position: sticky;
  top: 0.5rem;
  z-index: 2;
}

.customer-section-nav a {
  color: #30343b;
  padding: 0.55rem 0.7rem;
  text-decoration: none;
}

.customer-section-nav a:hover,
.customer-section-nav a:focus-visible {
  color: #b0000d;
  text-decoration: underline;
}

.customer-section {
  margin: 1rem 0;
  scroll-margin-top: 5rem;
}

.contact-role-grid {
  display: grid;
  gap: 0.8rem;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
}

.entity-list article {
  display: grid;
  gap: 0.3rem;
}

.official-link-list a {
  align-items: start;
  border: 1px solid #dfe3e8;
  border-radius: 10px;
  color: #202124;
  display: flex;
  flex-direction: column;
  gap: 0.3rem;
  padding: 0.85rem;
  text-decoration: none;
}

.official-link-list a:hover,
.official-link-list a:focus-visible {
  border-color: #e60012;
}

.support-filter-drawer {
  margin: 1rem 0;
}

.support-filter-drawer > summary {
  color: #2e333a;
  cursor: pointer;
  font-weight: 700;
  margin-bottom: 0.65rem;
}

.support-filter-panel {
  align-items: end;
  background: #fff;
  border: 1px solid #dfe3e8;
  border-radius: 12px;
  display: grid;
  gap: 0.8rem;
  grid-template-columns: repeat(auto-fit, minmax(170px, 1fr));
  padding: 1rem;
}

.support-filter-panel label {
  display: grid;
  gap: 0.35rem;
}

.support-filter-panel input,
.support-filter-panel select {
  box-sizing: border-box;
  min-width: 0;
  width: 100%;
}

.support-filter-panel .filter-actions {
  align-items: center;
  display: flex;
  gap: 0.65rem;
}

.support-summary {
  display: grid;
  gap: 0.75rem;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  margin: 1rem 0;
}

.support-summary article {
  background: #fff;
  border: 1px solid #dfe3e8;
  border-radius: 10px;
  display: grid;
  gap: 0.25rem;
  padding: 0.85rem;
}

.support-summary strong {
  font-size: 1.5rem;
}

.support-groups,
.support-workspace-list {
  display: grid;
  gap: 1rem;
}

.support-group {
  background: #f7f8fa;
  border: 1px solid #dfe3e8;
  border-radius: 12px;
  padding: 1rem;
}

.support-group > header {
  align-items: center;
  display: flex;
  justify-content: space-between;
  margin-bottom: 0.8rem;
}

.support-group h2,
.support-workspace-item h3 {
  margin: 0;
}

.support-workspace-item {
  background: #fff;
  border: 1px solid #dfe3e8;
  border-left: 4px solid #e60012;
  border-radius: 10px;
  padding: 1rem;
}

.support-workspace-item > p {
  color: #4f5661;
}

.digest-filter-panel {
  margin: 1rem 0;
}

.digest-filter-panel > summary {
  cursor: pointer;
  font-weight: 700;
  margin-bottom: 0.65rem;
}

.digest-filter-bar {
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
}

.advanced-filter-disclosure > summary {
  cursor: pointer;
  font-weight: 700;
}

.filter-disclosure-state {
  color: var(--muted);
  font-size: 0.78rem;
  font-weight: 700;
}

.digest-filter-bar .filter-actions {
  align-items: center;
  display: flex;
  gap: 0.65rem;
}

.support-filter-panel .filter-actions > *,
.digest-filter-bar .filter-actions > * {
  align-items: center;
  display: inline-flex;
  justify-content: center;
  min-height: var(--control-height);
  margin: 0;
}

.filter-result-feedback {
  display: grid;
  gap: 0.75rem;
  margin: 0.75rem 0 1rem;
}

.filter-result-count {
  align-items: baseline;
  color: var(--muted);
  display: flex;
  gap: 0.55rem;
  margin: 0;
}

.filter-result-count strong {
  color: var(--ink);
  font-size: 1.35rem;
}

@media (min-width: 681px) {
  details.advanced-filter-disclosure {
    display: contents;
  }

  details.advanced-filter-disclosure > summary {
    display: none;
  }

  details.advanced-filter-disclosure > .advanced-filter-fields,
  details.advanced-filter-disclosure:not([open]) > .advanced-filter-fields {
    display: contents;
  }
}

.governed-digest {
  margin-top: 1rem;
}

.digest-translation {
  color: #30343b;
  font-size: 1rem;
}

.digest-card-list {
  display: grid;
  gap: 0.8rem;
}

.digest-evidence-card {
  background: #fff;
  border: 1px solid #dfe3e8;
  border-left: 4px solid #e60012;
  border-radius: 10px;
  padding: 1rem;
}

.digest-evidence-card h3 {
  margin: 0.55rem 0;
}

@media (max-width: 680px) {
  .opportunity-filter-panel,
  .contract-filter-panel,
  .customer-directory-filter {
    grid-template-columns: 1fr;
  }

  .opportunity-search,
  .contract-search {
    grid-column: auto;
  }

  .opportunity-stage-filter {
    grid-row: auto;
  }

  .opportunity-card .customer-title-row,
  .contract-card .customer-title-row {
    align-items: flex-start;
    flex-direction: column;
  }

  .opportunity-card .fact-grid,
  .contract-card .fact-grid,
  .opportunity-detail-grid,
  .contract-detail-grid {
    grid-template-columns: 1fr;
  }

  .customer-section-nav {
    overflow-x: auto;
    flex-wrap: nowrap;
  }

  .customer-section-nav a {
    white-space: nowrap;
  }

  .support-filter-panel {
    grid-template-columns: 1fr;
  }

  .digest-filter-bar {
    grid-template-columns: 1fr;
  }

  .advanced-filter-disclosure {
    background: var(--canvas);
    border: 1px solid var(--line);
    border-radius: var(--control-radius);
    grid-column: 1 / -1;
    padding: 0.8rem;
  }

  .advanced-filter-disclosure > summary {
    align-items: center;
    display: flex;
    justify-content: space-between;
    min-height: var(--control-height);
  }

  .advanced-filter-fields {
    display: grid;
    gap: 0.8rem;
    grid-template-columns: 1fr;
    padding-top: 0.8rem;
  }

  .advanced-filter-disclosure:not([open]) > .advanced-filter-fields {
    display: none;
  }

  .support-filter-panel .filter-actions,
  .digest-filter-bar .filter-actions {
    width: 100%;
  }

  .support-filter-panel .filter-actions > *,
  .digest-filter-bar .filter-actions > * {
    flex: 1 1 0;
  }

  .digest-summary-row {
    align-items: flex-start;
    flex-direction: column;
  }

  .support-group > header,
  .support-workspace-item .customer-title-row {
    align-items: flex-start;
    flex-direction: column;
  }

  .support-workspace-item .fact-grid {
    grid-template-columns: 1fr;
  }

  .support-form {
    max-width: none;
  }
}